Writing a Complaint Letter to an Attorney That Works

Whether you’re dissatisfied with your attorney’s performance or have concerns about their conduct, a well-crafted complaint letter is essential. In this guide, I’ll share my experience, offer three unique templates, and provide tips to ensure your letter gets the attention it deserves.

Key Takeaways

  • Purpose: Clearly state the reason for your complaint.
  • Details: Include specific examples and evidence.
  • Tone: Maintain a professional and respectful tone.
  • Follow-up: Request a response or a meeting to discuss your concerns.
  • Documentation: Keep copies of all correspondence.

Understanding the Importance of a Complaint Letter





A complaint letter serves multiple purposes. It documents your dissatisfaction, provides an opportunity for the attorney to address your concerns, and can serve as evidence if further action is needed. It’s crucial to articulate your grievances clearly and professionally.

Why Write a Complaint Letter?

  • Record Keeping: Documenting your issues can be useful for future reference.
  • Resolution: It opens a channel for resolving the problem.
  • Professional Accountability: Ensures attorneys are held to professional standards.

Tips from Personal Experience

Having written several complaint letters, I’ve learned some key strategies:

  1. Be Specific: Detail the incidents that led to your dissatisfaction. Include dates, times, and specific actions or inactions.
  2. Stay Professional: Keep your tone respectful, even if you’re frustrated.
  3. Provide Evidence: Attach relevant documents, emails, or other evidence to support your claims.
  4. Request Action: Clearly state what you want to happen next—whether it’s a refund, an apology, or a meeting.
  5. Follow Up: If you don’t receive a response within a reasonable time, follow up with a phone call or a second letter.

Real-Life Example

A few years ago, I had an attorney who consistently missed deadlines, resulting in significant delays in my case. After several unreturned calls, I decided to write a complaint letter. By detailing each missed deadline and including copies of relevant correspondence, I was able to highlight the issue clearly. My respectful yet firm tone prompted a prompt response and a satisfactory resolution.

Template 1: General Complaint

[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Date]

[Attorney’s Name]
[Law Firm’s Name]
[Law Firm’s Address]
[City, State, Zip Code]

Dear [Attorney’s Name],

I am writing to express my concerns regarding the legal services I have received from you. Specifically, I am dissatisfied with [describe the issue]. This has caused [explain the impact on your case or personal situation].

I have attached [list any documents] that support my complaint. I request a meeting to discuss this matter further and find a resolution. Please contact me at [your phone number] or [your email address] to schedule a convenient time.

Sincerely,
[Your Name]

Template 2: Complaint about Communication

[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Date]

[Attorney’s Name]
[Law Firm’s Name]
[Law Firm’s Address]
[City, State, Zip Code]

Dear [Attorney’s Name],

I am writing to address my concerns about the lack of communication from your office. Despite my repeated attempts to contact you regarding [specific issue], I have not received any response. This lack of communication has [explain the impact].

I urge you to address this issue promptly and keep me informed about the progress of my case. Please contact me at [your phone number] or [your email address] at your earliest convenience.

Sincerely,
[Your Name]

Template 3: Complaint about Fees

[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Date]

[Attorney’s Name]
[Law Firm’s Name]
[Law Firm’s Address]
[City, State, Zip Code]

Dear [Attorney’s Name],

I am writing to dispute the fees charged for your services in my case, as outlined in the invoice dated [date]. I believe there are discrepancies in [describe the discrepancies], which do not align with our agreement.

Please review the attached documentation and provide clarification or a revised invoice. I hope we can resolve this matter amicably.

Sincerely,
[Your Name]

Table: Comparison of Complaint Types

Type of ComplaintKey FocusSupporting DocumentsDesired Outcome
General ComplaintSpecific issue or behaviorIncident reports, emailsMeeting, resolution
Communication IssuesLack of communicationLogs of calls/emailsImproved communication
Fee DiscrepanciesBilling issuesInvoices, fee agreementsClarification, revised invoice

Final Thoughts

In my experience, the key to a successful complaint letter is to remain factual and respectful. While it can be frustrating dealing with inadequate legal representation, maintaining a professional tone will help you achieve a more favorable outcome. Use the templates provided as a starting point, and tailor them to fit your specific situation. By doing so, you can ensure your concerns are taken seriously and addressed appropriately.